Customer Care and Disclaimer

Riding equipment can experience wear and stress over time, and while we do our best to create durable, reliable gear, Fangorn Ranch LLC cannot be held responsible for any injuries, accidents, or damages—whether expected or unexpected—that may occur during use. By purchasing our products, you acknowledge and accept the risks involved in riding and using equine equipment.

Returns Policy

We accept returns on regular orders within 14 days of delivery. To be eligible for a refund, items must be in new, unused condition with tags attached. We’re unable to offer refunds for items that show signs of wear, damage, or neglect.

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Return shipping costs are the responsibility of the customer unless the item arrived damaged due to shipping.

Custom orders are not refundable .